Projecta 48v Intelli-Grid Fault warning- FAQ

Projecta 48v Intelli-Grid Fault warning- FAQ

48V Intelli-Grid Warning Messages – FAQ

What should I do if the display shows Battery is empty?

This warning means the battery State of Charge is very low, usually below 5%.

Charge the battery immediately. Avoid using high-load appliances until the battery has recovered.

What does Low Battery SOC mean?

This means the battery State of Charge is low, usually below 15%.

Charge the battery as soon as possible and reduce unnecessary loads.

What does Low Battery voltage mean?

This means the battery voltage has dropped below the expected operating range.

Charge the battery and reduce DC and AC loads until the system returns to normal.

What does Low voltage protection mean?

The system has entered protection mode because the battery voltage is too low.

Connect the charger and allow the battery to recover before continuing normal use.

What should I do if the display shows Battery low voltage protection?

This means the battery voltage is extremely low.

Charge the battery immediately. Avoid running appliances until the battery has recovered.

What does Battery overvoltage mean?

This means the battery voltage is too high.

Remove or turn off external charge sources and check the battery voltage. If the warning remains, contact a service centre.

What does Over voltage protection mean?

This means the system has detected voltage above the acceptable range.

Check that the charger and any external charging sources are operating correctly. If the warning continues, stop using the system and contact a service centre.

What should I do if the display shows Battery overvoltage protection or Battery overvoltage warning?

Check that the charger is suitable for the connected lithium battery system and that the charging voltage is correct.

If the issue continues, turn off charging sources and contact a service centre.

What does 48V backup battery overvoltage mean?

  • Disconnection between 48V Side INVCHR4-48V and battery
  • 48V fuse failure
  • Power failure on 48V side

What does Battery failure mean?

This warning may indicate a battery fault.

The battery may need to be replaced. Contact a service centre for further assessment.

What does Battery number setting does not match actual batteries connected mean?

This means the system setting for the number of connected batteries does not match the physical battery setup.

Check the system Battery Num setting and confirm the communication cables between the batteries are connected correctly.

What does Battery low temperature warning/protection mean?

This means the battery installation area is too cold for normal operation.

Allow the battery environment to return to a normal operating temperature. If the warning continues, contact a service centre.

What does Battery overtemperature warning/protection mean?

This means the battery temperature is too high.

Check that the battery area has suitable ventilation. Confirm battery cables are tight, correctly rated, and not overheating. Also check that the charge current does not exceed the battery’s maximum charge rating.

If the warning continues, contact a service centre.

What does BMS over temperature mean?

This means the Battery Management System temperature is too high.

Check the installation environment, ventilation, and heat dissipation. Reduce discharge current by turning off high-load appliances.

What does Warning: BMS temperature is too high mean?

The BMS has detected excessive temperature.

Improve ventilation, reduce loads, and allow the system to cool down.

What does Warning: The battery cell temperature is high and cannot be charged mean?

The battery cells are too hot to safely accept charge.

Check the battery installation area, ventilation, and surrounding temperature. Allow the battery to cool before charging again.

What does Charging overcurrent protection mean?

The charging current may be higher than the battery can safely accept.

Check whether the charger current exceeds the battery’s maximum charge current. Also confirm the charger is operating normally. If the issue continues, contact a service centre.

What does Warning: Overcurrent charging detected mean?

The system has detected excessive charging current.

Check whether a non-Intelli range LB battery is connected to the system. Confirm the battery and charger are compatible.

What does Discharging overcurrent protection mean?

The battery discharge current is too high.

Reduce the total output load. Turn off high-current appliances and allow the system to recover.

What does Warning: Overcurrent discharging detected mean?

The system has detected excessive discharge current.

Reduce the output loads connected to the system.

What does AC output overload protection mean?

The AC load connected to the inverter is too high.

Reduce the AC load by turning off appliances connected to the AC output.

What does Inverter overload alarm mean?

The inverter is overloaded.

Reduce the AC load connected to the inverter.

What does AC output short circuit protection mean?

The system has detected a possible short circuit on the AC output.

Turn off connected AC loads and inspect the AC output wiring. Do not continue using the system until the cause has been checked.

What does 12V output overload alarm mean?

The 12V output side of the INVCHR4-48VJ is overloaded.

Reduce the DC load connected to the 12V side.

What does 12V output overvoltage alarm mean?

The 12V side has detected excessive voltage.

Check the external input voltage on the 12V side of the INVCHR4-48VJ.

What does OUT 1: Overcurrent protection mean?

The load connected to Output 1 may be too high, or there may be a wiring issue.

Check the load wiring and confirm the connected load does not exceed the output rating.

What does OUT 1: Short circuit protection mean?

The system has detected a possible short circuit on Output 1.

Check the load wiring and connected equipment. Remove the load and retest if required.

What does OUT 1: Undercurrent mean?

The system may not be detecting the expected current on Output 1.

Check whether the load wiring is connected correctly and is in good condition.

What does OUT 1: Fuse failure mean?

This indicates a fuse-related fault on Output 1.

Contact a service centre.

What does Over Temperature Protection mean?

The system temperature is too high.

Reduce the loads and allow the system to cool down.

What does Inverter over temperature or Inverter over temperature protection mean?

The inverter temperature is too high, or the internal temperature sensor may be abnormal.

Check that the INVCHR4-48VJ installation area has good ventilation and heat dissipation. Reduce AC loads and allow the unit to cool.

What does DCDC over temperature mean?

The DC-DC section temperature is too high, or the internal temperature sensor may have an issue.

Check ventilation around the INVCHR4-48VJ and allow the unit to cool down.

What does MPPT over temperature mean?

The MPPT solar charging section temperature is too high, or the internal temperature sensor may have an issue.

Check ventilation and heat dissipation around the INVCHR4-48VJ.

What does AC input overvoltage mean?

The AC input voltage from mains or generator is too high.

Check the AC input source before continuing operation.

What does AC input overfrequency mean?

The AC input frequency is too high.

Check the frequency of the mains or generator source.

What does AC input under frequency mean?

The AC input frequency is too low.

Check the frequency of the mains or generator source.

What does PV Input Overvoltage mean?

The solar input voltage is too high.

Check the PV panel connections and confirm the actual input voltage is within specification.

What does External voltage too high mean?

The system has detected excessive external voltage.

Check the output voltage of the connected charger or external source.

What does Communication error mean between the INVCHR4-48VJ and IGCMD18J?

This means the system has lost communication between the inverter/charger and the display/controller.

Check the signal cables between the INVCHR4-48VJ and IGCMD18J. If the fault cannot be corrected, contact a service centre.

What does System communication lost mean?

The INVCHR4-48VJ and IGCMD18J are no longer communicating correctly.

Check the signal cable connection between both units.

What does Internal communication error mean?

This may indicate an internal system or battery communication issue.

Contact a service centre for further diagnosis.

What does Module fault mean?

The system has detected a module fault.

Contact a service centre.

What does Fan failure mean?

The cooling fan may not be operating correctly.

Contact a service centre.

What does Heating module abnormal mean?

The heating module has detected an abnormal condition.

Restart the device. If the fault continues, contact a service centre.

What should I do if the display shows an internal hardware abnormality?

Warnings such as the following usually require service assessment:

  • DCDC hardware abnormality
  • Internal auxiliary power supply abnormality
  • Internal sensor abnormal
  • Internal storage abnormality
  • Inverter internal hardware abnormality
  • Inverter internal overcurrent protection
  • Inverter internal overvoltage protection
  • MPPT hardware abnormality
  • MPPT overcurrent protection
  • DCDC overcurrent protection

If any of these warnings appear, contact a service centre.

What does Inverter Zero Ground Voltage Abnormal mean?

This means the inverter has detected an abnormal grounding condition.

Check the inverter grounding. If unsure, have the installation checked by a qualified technician.

What does Battery pre-discharge timeout mean?

The system has detected an issue during the pre-discharge stage.

Check the output circuit and connected loads. Avoid short circuits and always-on loads that may prevent the system from starting correctly.

What does Fuel sensor disconnected mean?

The fuel sensor is not connected or is not being detected.

Contact a service centre.

What does Inside temperature sensor has been disconnected mean?

The inside temperature sensor lead may be disconnected.

Check that the inside temperature sensor lead is connected correctly.

What does Low power for sensor mean?

The sensor battery is low.

Replace the sensor battery.

What does Sensor communication error mean?

This may be caused by a low sensor battery, sensor distance, pairing issue, or cable connection issue.

Check the following:

  • Replace the gas sensor battery if low.
  • Confirm the gas sensor is within 8 metres of the IGCMD18J.
  • Check the sensor cable connection to the IGCMD18J.
  • Try pairing the sensor again.

What does Tank is empty. Please add more water mean?

The water tank is empty.

Add more water to the tank.

What does Water tank is full, please empty the water mean?

The water tank is full.

Empty the water tank as required.

What does Tank sensor has been disconnected mean?

The water tank sensor may be disconnected or incorrectly configured.

Check that the water sensor cable is connected properly to the IGCMD18J. Also confirm the correct water level sensor setting, such as RSA, is selected.

What does Tank sensor failure mean?

The tank sensor has detected a fault.

Contact a service centre.

What does Tyre pressure is too high mean?

The tyre pressure is above the warning threshold.

Check the tyre pressure and confirm the tyre warning threshold value is set correctly.

What does Tyre pressure is too low mean?

The tyre pressure is below the warning threshold.

Check the tyre pressure and confirm the tyre warning threshold value is set correctly.

When should I contact a service centre?

Contact a service centre if:

  • The warning remains after completing the recommended checks.
  • The warning relates to internal hardware, fan failure, module fault, fuse failure, or internal storage/sensor faults.
  • There is visible damage, overheating, burning smell, or repeated shutdown.
  • You are unsure whether the system is safe to continue using.

What information should I provide to Technical Support?

Provide the following details:

  • Warning message shown on the display.
  • Product model, such as IGCMD18J or INVCHR4-48VJ.
  • Battery voltage and State of Charge.
  • What loads were running when the warning appeared.
  • Whether charging was active from AC, solar, DC, or generator.
  • Photos of the display warning and system installation.
  • Any recent changes to batteries, wiring, charger, solar panels, or sensors.